THE STUDY OF PATIENTS` EXPECTATIONS IN THE CONTEXT OF SATISFACTION OF THEIR PSYCHOLOGICAL NEEDS RELATED TO MEDICAL CARE
ARTICLE PDF (Українська)

Keywords

medical care, psychological patients` needs, patients` expectations, «health professional – patient» communication.

How to Cite

Pylypenko, N., Sydorenko, O., & Shestak , N. (2020). THE STUDY OF PATIENTS` EXPECTATIONS IN THE CONTEXT OF SATISFACTION OF THEIR PSYCHOLOGICAL NEEDS RELATED TO MEDICAL CARE. Clinical and Preventive Medicine, (1), 24-31. https://doi.org/10.31612/2616-4868.1(11).2020.03

Abstract

Purpose: the study the patients` expectations in the context of satisfaction of their psychological needs related to «health professional – patient» communication.

Material and methods. The pilot survey of 58 persons (20 males and 38 females, aged from 21 to 70 years) was performed by the use of dedicated questionnaire regarding the patients` expectations about the «health professional – patient» communication. The questionnaire included 10 statements related to different aspects of «health professional – patient» communication. The respondents were asked to rank the statements (1 through 10) depending the importance of each aspect in total «health professional – patient» communication hierarchy. We used bibliosemantic, comparative and empirical methods for data analysis.

                Results and discussion. The pilot survey demonstrated that the following aspects of «health professional – patient» communication are equally important for both males and females: feeling of emotional comfort, the active doctor`s position; the doctor`s interest in the patient`s situation, not indifferent attitude and sincere desire to help. Males, as compared to females, were more demanding on the following aspects: the doctor`s readiness for dialogue, the doctor`s ability to listen to patient`s concerns about health status, process and outcomes of treatment; receiving information from the doctor in an accessible manner regarding the key aspects, purpose and prospects of treatment; receiving information from the doctor regarding the prevention of disease occurrence and/or recurrence; a clear, reasoned doctor`s explanation of the need for treatment. We established the difference between males and females in the priority of such aspect, as the doctor`s statements disposed a patient to a positive treatment outcomes. In contrast to males, that aspect was ranked by females as one of the most important points in «health professional – patient» communication.

Conclusion. Dialogical, collegial and collaborative interaction models could predominantly interpret the patients` expectations about the «health professional – patient» communication. These models assume shared decision-making, trust in doctor-patient relationship, and receiving all necessary information from the doctor regarding the patient`s health status and treatment process.

https://doi.org/10.31612/2616-4868.1(11).2020.03
ARTICLE PDF (Українська)

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